Terms and Conditions

Usage of the website 

To register with www.onoteas.com and purchase goods from our website, you must be over 18 years of age. You must ensure that the details provided by you on registration or at any other point in time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order. If the details of a registered identity are found to be invalid, any transactions pertaining to the said identity shall be frozen subject to successfully connecting with the said person to verify the details. 

Since there is possibility for such events to occur, we reserve the right to: 

  • Decline a new customer registration or suspend a customer’s account at any time and at our sole discretion, 
  • Terminate your access to all or part of the services with or without notice, 
  • Discontinue the website or services, or any part thereof, at any time, with or without notice. 

Product Availability 

Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be processed. The same shall be notified to you through the electronic communication mediums provided by you, to avoid any inconveniences.  

Product Information and Pricing 

The prices of our product offerings are displayed on the website at all relevant sections. You are expected to pay the displayed price at the time you place your order. Exception to us is the scenario where an error exists in the price of the products you have ordered. In such event, we will inform you as soon as possible after receiving your order and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you after multiple attempts to reach you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website. Websites where the same products are available via another stockiest, different prices may apply. All prices are shown in Indian Rupees and include taxes as applicable. Shipping costs are based on our Shipping and Delivery policy. Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect 100% accuracy at the moment you place an order. 

Please be aware that the colors and appearance of our tea may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the color of the product on delivery. All measurements and sizes are approximate to the nearest 5 grams, although we make every effort to ensure that they are as accurate as possible. 

Order placement and Acceptance 

The Order Acknowledgement email and order number you receive is our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, the product ordered is not available, or you have cancelled it. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.  

Website changes and update 

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy (Link). We recommend that you read our privacy policy (link) before you accept these terms and conditions. 

Intellectual property and copyright 

The content of the www.onoteas.com website is protected by copyright, trademarks, database and other intellectual property rights as applicable. You may retrieve and display the content of the website on a screen of electronic devices, store such content in electronic form on disc or any other servers for propagation post a written permission from Ono Teas. Any content sourced from any of our electronic or offline properties should link back to us and contain due credits at all times. Any unauthorized access, usage and propagation of the content published on our website and other electronic and offline properties for any personal, non-commercial or commercial purpose is restricted and will attract legal action for the same.  


This website and any software are provided on an “as is” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement. 


You agree to indemnify and hold Ono Teas harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Ono Teas website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions. 

Governing law 

The contract between you and Ono Teas under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, Indian Law under Mumbai Jurisdiction only. The Mumbai courts, in India, shall have jurisdiction to resolve any disputes between us.