We at Ono Teas are committed to delivering your order hassle-free, in the best possible way and quickest possible time. The below policy details the modus operandi and responsibility on us during the course of normal business.
Applicability of the Shipping Policy
- As per Our shipping policy provided that we have received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you. A record of the same is maintained by our logistics partner at all times and can be produced in the court of law or if necessary, on the request of a customer. When an item has been delivered, the risk of damage to, or loss of, the item passes to you.
- If you are unavailable at the time of the delivery, it will, with your permission only, be given to a third-party (for example, your Neighbour/watchman). Please also note that the delivery address cannot change if you are unavailable when your order is being delivered. As a result of which the item will be delivered the next day. If 3 consecutive attempts have been made to deliver your order, the product will be treated as if the product was canceled by you post shipping and automatically be returned to us. A refund will be initiated as per our Return and Refund Policy.
We provide free shipping on a minimum order of INR 999. There will be a shipping charge of INR 40 on orders of up to INR 999. Our prices are inclusive of GST and other taxes, as applicable. There are no hidden charges for delivery except the one stated above.
Delivery Coverage and Update
- Ono Teas deliver all over India. We have associations with multiple delivery partners across the Indian subcontinent which cater to more than 26,000 pin codes in the country. We strive to increase our deliverability at all times, thereby increasing our reach and ease for customers.
- During the usual course of business, we try to dispatch within 24 hours. However, during the time of high orders, such as during a campaign or a sale, the dispatch might get a little prolonged. Nonetheless, even in those scenarios, we will try to ensure that the product is dispatched within 48-72 hours of order received. Post that, the logistics partner is responsible to deliver the product on time. We ship throughout the week, except Sundays and public holidays.
- At Ono Teas, we take every possible effort to keep you posted on the delivery of your order on a real-time basis. We also try to share tracking details of the orders through Email/SMS from our logistic partner. You can use your tracking number to track your order on the carrier’s website. In case of any unusual delay, we will get in touch with you through your contact details shared while the order was being placed.
Damage during transit
- As per our Delivery policy, we take every step to ensure that product(s) are not damaged in transit, but we cannot guarantee that parcels being sent to remote areas will be completely undamaged. But in case of the seal of the product is not intact, we follow a no-questions-asked replacement policy on submitting proof of damaged product. Please read the Return and Refund Policy Page to Know more.
For any queries, please feel free to reach us via the contact us page or firstname.lastname@example.org. Please note that the working days are Monday-Friday 10 AM to 6 PM and do not include national holidays.